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FAQ


How can I place an order?

Orders can be placed online at www.albinoandpreto.com.


What forms of payment do you accept?

MasterCard, Visa, Discover, American Express and PayPal

When will my order ship?

We do not offer same day shipping. Orders are processed for shipment within 1-3 business days after an order is placed (Excludes Pre-sale/Pre-order items). Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.

*** NOTE:  Processing time applies to merchandise that is readily available. Kimonos and special releases are EXCLUDED from processing time mentioned above. Kimonos and special releases will ship within the estimated timeframe given in the details of the product description.


Where do you ship?

We ship to the 48 contiguous states, Alaska, Hawaii, US Territories and most countries.

What shipping options do you offer?

We offer shipping via FedEx and USPS. All orders are shipped WITHOUT a signature required, which means, your shipping carrier of choice will deliver the package to your doorstep, whether or not you are present for the delivery.

 48 Contiguous States:

FedEx Ground/Home Ground:

Estimated transit time is 1-7 business days (excludes weekends and holidays) based on distance to destination (Alaska and Hawaii is estimated at 3-7 business days). This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.

FedEx 2-Day:

After order has been processed and shipped, delivery is guaranteed in 2 days to most areas (excludes weekends and holidays). Rural destinations may require an extra day in transit.  Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.

USPS Priority Mail:

Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

 

HAWAII & ALASKA

USPS Priority Mail:

Estimated transit time is 3-7 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

GUAM, PUERTO RICO, US VIRGIN ISLANDS, APO/FPO MILITARY ADDRESSES

USPS Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

CANADA

USPS International Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

 

USPS International Express Mail:

Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

 
FedEx International Priority:

Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.


FedEx International Economy:

Estimated transit time is 2-5 business days. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

COUNTRIES OUTSIDE THE US 

USPS International Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office


USPS International Express Mail:

Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

FedEx International Economy:

Estimated transit time is 2-5 business days. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

FedEx International Priority:

Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

Note: All international, US territory and Military destinations will require customs clearance, which can delay delivery. All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office. Orders shipped cannot be declared at a lower value or marked as a "gift". All items are declared at retail value purchased.


How can I cancel my order?

To cancel your order before it is shipped, please email us at info@albinoandpreto.com.  Please reference your order number.

How can I modify my order?
Unfortunately, once an order is placed, we cannot make changes. You will be required to cancel your order and re-order if you require any changes. This includes changes to the style, color, size,  shipping address, etc.  

Can I combine multiple orders to ship together?

Due to prevent processing delays, we unfortunately cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.

What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us via email at info@albinoandpreto.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.


What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us immediately via email at info@ablinoandpreto.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form and possibly provide photos, so we can investigate further.

Can I cancel a pre-order item?

If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price.

What can cause my order(s) to be modified, placed on hold or canceled?

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

RETURN POLICY

**All returns are subject to a 10% restocking fee and are at the discretion of Albino and Preto.

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number (RA#). Please contact via email at info@albinoandopreto.com for further instructions. Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of Albino and Preto. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.). 

Accessories and special order items are non-returnable. 

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Albino and Preto. Returns are subject to a 10% restocking fee. 

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Albino and Preto is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. 

Returns and Exchanges are only accepted for purchases made directly from Albino and Preto or authorized distributors. We will not accept any claims for returns or exchanges from third parties. 

PRIVACY & SECURITY

Albino and Preto respects your privacy and is committed to protecting your private information. Your credit card information and personal data will be treated with the highest standards of security and confidentiality. We do not share any personal information with any third parties.

Secure Shopping:

Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL, information transmitted over the internet will remain unaltered and secure in our database. In order to fulfill your order and for a convenient shopping experience, we request address, telephone and payment information from you. Albino and Preto has done our best to ensure your shopping is safe and completed with ease. If you have any concerns about placing your order online, please contact us. 

Please note that email is not encrypted, and therefore NOT a secure means of transmitting credit card information. Albino and Preto will NEVER request sensitive information over e-mail. Please do not respond to any such requests.

 

TERMS & CONDITIONS

 

AblinoandPreto.com (hereinafter referred to as "The Website") is a Website and domain name created, owned and operated by AlbinoandPreto.com ("The Company"). AlbinoandPreto.com and its logos are trademarks of The Company. All images and product names used on The Website are property of The Company.

 

The Website and all content and information contained on the pages herein are protected by copyright and intellectual property laws. All information included on this site, including, but not limited to, any and all text, graphics, logos, images, articles and such, is the sole property of The Company. No material or information contained on this Web Site shall be downloaded, used, copied, reproduced, republished, posted, transmitted, transferred, distributed, or exploited in any way without the previous written consent of The Company. Any unauthorized downloading, use, copying, reproduction, republication, posting, transmission, transfer, distribution or exploitation of such materials and information is prohibited. You will be fully liable for any infringement of copyright or other intellectual property owned by The Company and/or its subsidiaries.

 

Disclaimer

 

The Company makes no representations or warranties, either express or implied, of any kind with respect to The Website or its content. The Company disclaims all warranties, express or implied, including, but not limited to, injury that may result due to misuse of information presented on the product. By using or attempting to use The Website, the user expressly acknowledges that there are no warranties or representations made regarding the content of The Website in terms of how current it is, its accuracy, or its completeness.

 

Price and availability information is subject to change without prior notice. All prices quoted are in US dollars unless otherwise stated. In any dispute, the US dollar price will be the prevailing price. Except as specifically stated on The Website, none of The Company or any of its respective owners, employees or other representatives will be liable for any damages arising out of or in connection with the use of The Website. 

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address or orders using a discount code that is not permitted. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.